We have a set of simple ‘house rules’ for our Facebook page.

We want you to engage with us on social media, but we reserve the right to remove posts when our house rules aren’t observed. We may also block users without explanation if our guidelines are breached.

Please do not use our Facebook page to:

  • Post offensive content. We will treat a post as offensive and delete it if it contains swearing, personal attacks or threats, or if it is libellous or discriminatory.
  • Advertise products or services, or share personal information.
  • Post the same message, or a similar message, repeatedly.

Responding to your messages

If you contact us on Facebook, we aim to reply to your message as soon as we can but our page isn’t monitored 24-7. If you have an emergency, please call our out-of-hours service on 01926 400255.

If you have specific questions regarding your pet's health then it is best to speak to us in person.

Please don’t hesitate to call your usual surgery number, or just pop in.

Lara is a lovely young Golden Retriever that has been coming for hydrotherapy treatment in order to see if it would help improve the left fore leg lameness that she has had intermittently for a couple of months. Investigations indicated possible ligament or soft tissue damage in her shoulder, and hydrotherapy can help to regain the confidence to strengthen muscle and mobilize joints without experiencing further discomfort whilst the tissues repair.

Lara has thoroughly enjoyed her hydro sessions, and fortunately they seemed to have done the trick. After 10 sessions Lara’s lameness has all but disappeared, she no longer needs pain medication, and her owners have been able to gradually let her return back to normal activity.

Lara will need to continue coming for a little while longer, but as you can see from the pictures, I’m sure she doesn’t mind.

lara avonvets hydrotherapy

This privacy policy explains what personal information we keep, what we do with it and the limited circumstances in which we may share your data with others.

This privacy policy may be updated occasionally. Please check it every so often to make sure you are aware of any changes.

The privacy policy has been written to be clear and concise. It doesn’t provide every detail of our collection and use of personal data. We would be happy to provide further information if you have any queries or concerns. If you would like further explanation please contact us using the contact detail below.

Who are we?

Avonvale Veterinary Centre is part of Linnaeus Group Limited.

Our address is 6 Broxell Close, Warwick CV345QF

You can contact us on 01926 400255

What information is collected from you?

We may collect and store your name, address, telephone number and email address. We may also collect CCTV and telephone recording data. In very limited circumstances we may collect health information with your consent.

How information about you will be used

We may use the information you supply to us in a number of ways:

  • To provide you and your pets with the products and services you purchase from us.
  • For stistical analysis.
  • We may use your information for debt collection purposes if you do not pay amounts owed to us when you are contractually obliged to do so
  • To get feedback on the services we provide.
  • We may also use your information to send you reminders about products and services you have already purchased from us by SMS, email or post. Examples include reminders about when your pet is due for a vaccination or worming treatment.
  • Sending you newsletters and relevant promotions when you have requested these messages.
  • We may use health data you have supplied with consent in order to tailor the service we offer to your health needs.

Who do we share your information with?

We will not share your information with any third parties for their marketing purposes. We will not sell your data on to any third parties.

Companies working on our behalf: In some situations, we use a third party company to help provide some of our services (for example processing laboratory samples or sending reminder messages when your pet’s vaccinations are due). In these circumstances we will share only the data required to provide the service.

We have contracts in place with these third parties that ensure your data is stored safely, will not be used for purposes other than fulfilling our contract with them and will not be retained by them for longer than is necessary.

We may also be required to share your information with insurance companies when processing pet insurance claims. This is necessary to allow you to claim on pet insurance policies. When collecting unpaid debts, we may share your personal information with third party debt collection agencies.

How Long do we keep your information?

We will keep your personal information for as long as you remain our customer. Once you cease to be our customer we may keep your personal information for up to 8 years in order to maintain records according to rules that apply to us.

Your Preferences

If you would not like to receive reminders about products and services you have purchased from us (for example vaccination or worming treatments) you can opt out of these messages by contacting the practice by telephone or in writing at any time.

We will not send you promotional material about other products and services we offer or our newsletters unless you have given your consent to receive these messages. You can update your preferences at any time by contacting the practice by telephone or in writing at any time.

Your Personal Rights

  • You have the right to request access to your personal information held by us. We will respond within one month and the information will be provided free of charge. Please do this by writing using the address: Avonvale Veterinary Centres, 6 Broxell Close, Warwick CV345QF
  • You have the right to ask us to stop using your personal data, restrict how we use or to delete it. There may be legal or other reasons why we may need to keep using your data but please contact us if you think we should not be using it.
  • You also have the right to correct any personal information you believe is incorrect. Please let us know if you think this is the case.
  • You have the right to ask for your personal data to be transferred to another service provider in a useful format.

The use of cookies on our website

In addition to the above we use standard cookies on our website, which also collect personal information.

Use of 'cookies'
Cookies are small files which are sent to your web browser and stored on your computer's hard drive to 'remember' who you are. The majority of web browsers accept cookies, but you can usually change the browser settings to restrict or block all cookies if you wish. However, please be aware that if you do, some functionality may be lost when you use this website.

Website analytics
Each time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie. This is for statistical purposes and includes information such as IP addresses, types of browsers used to access our site, referring sites, most popular pages, path analysis, geographical and demographic information. The information collected is not linked to any personally identifiable information.

How do you turn cookies off?

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. All modern browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the 'Help' option in your browser for further details.

Cookie settings in Internet Explorer
Cookie settings in Chrome
Cookie settings in Firefox
Cookie settings in Safari

Complaints

If you would like to complain about the way we have handled your data please contact us in person, by telephone or in writing by post to The Data Protection Officer, Avonvale Veterinary Centres, 6 Broxell Close, Warwick CV34 5QF or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

If, following your complaint you are not happy with the outcome or our response, you are also entitled to complain to the independent regulatory authority, the ICO.

Further information can be found at www.ico.org.uk/concerns

Welcome to our Heathcote Surgery, our latest addition to the Avonvale family which is located in the Whitnash area of Leamington Spa. It has been a veterinary centre at this site since the 1970’s and was extended and totally refurbished in 2007.

The practice provides a comprehensive range of veterinary services for your pets, in a friendly and caring environment. Here at Heathcote, we advocate preventative care to keep your pets healthy and happy. The practice is fully equipped with all the necessary modern facilities to enable thorough investigation of challenging cases should your pet require this: ultrasound, x-ray, diagnostic laboratory and surgical facilities as well as having separate dog and cat wards. Most importantly we have a great team of compassionate vets and nurses with a wealth of experience and friendly, caring support staff who all consistently provide high quality care.

If your pet needs ongoing intensive care treatment or for emergencies at night or weekends, we can rely on our own 24-hour hospital unit in Warwick where there is nursing care throughout the night. We even have an animal ambulance to safely transfer patients for overnight care if required.

Please contact the surgery on 01926 337790 and we will arrange an appointment at a convenient time for you.

Avonvale Team

Opening Hours:
Monday – Friday 8.30am to 7pm
Saturday 8.30am to 5pm
01926 337790

 

 

Planning for your junior pet’s healthcare

petclub3At Avonvale we understand the special relationship people have with their pets and we aim to provide the best possible healthcare in a friendly and welcoming environment.

We believe a proactive preventive approach to your pet’s health is far better than waiting until he or she is ill or suffering to put things right. Regular health checks and early diagnosis of potential health issues will help your pet enjoy a long and comfortable life.

Our Junior Pet Club is a convenient and affordable way to protect your pet and your family against preventable diseases and discomfort by making sure your pet’s vaccinations, flea, worm and parasite treatments are up to date.

We have teamed up with Animal Healthcare Company who administer our Pet Club plans and collect your direct debits on our behalf. This leaves us free to concentrate on looking after your pets.

Joining our Junior Pet Club is easy. Call into our surgeries with your bank details and complete a direct debit form. 

Junior Pet Club

junior club table2018

 
To join please contact us:

Warwick
6 Broxell Close, 
CV34 5QF
Mon - Fri: 8.30am to 6.30pm
Sat: 8.30am to 5pm 
T: 01926 400255
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
Southam
4 The Cobalt Centre,
CV47 0FD 
Mon - Fri: 8.30am to 6.30pm
Sat: 8.30am to 12.30pm 
T: 01926 812826
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
Kenilworth
43 Birches Lane,
CV8 2AB
Mon - Fri: 8.30am to 6.30pm
Sat: 8.30am to 12.30pm
T: 01926 854181
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
      
Wellesbourne
29 Warwick Road,
CV35 9NA
Mon - Fri: 8.30am to 6.30pm
Sat: 8.30am to 12.30pm 
T: 01789 841072
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
Stratford
5 The Rosebird Centre,
CV37 8LU
Mon - Fri 8.30am to 6.30pm
Sat 8.30am to 1pm
T: 01789 561010
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
Cubbington
41 Rugby Rd,
CV32 7HZ
Mon - Fri 8.30am to 6.30pm
Sat 8.30am to 12.30pm
T: 01926 421465
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
     
Heathcote
123 - 125 Heathcote Road,
CV31 2LX
Mon - Fri: 8.30am to 7pm
Sat: 8.30am to 5pm
T: 01926 337790
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
   



 

Terms and conditions of your Pet Club plan

These terms and conditions, the Application Form and the Information Leaflet (“Terms”) form the basis of our contract with you, the pet owner (“you”, “your”). We strongly advise that you read through them carefully and keep them in a safe place, so that you can refer to them in the future.

Your Plan is administered by THE ANIMAL HEALTHCARE COMPANY LTD, Denplan Court, Victoria Road, Winchester, SO23 7RG (referred to in these Terms as “we, us, our”).

We collect payments on behalf of Your Vet named on your Membership Application Form (“Your Vet”) to pay for Your Plan.


petclub1Treatment

1. The treatment paid for by Your Plan entitles the pet you name on your Application Form (“Your Pet”) to receive specified routine preventative healthcare services and treatments required to maintain Your Pet’s health, as prescribed by Your Vet and as described in the Information Leaflet (“Treatment”).

2. Your Plan entitles Your Pet to receive Treatment at Your Surgery only. If you choose for Your Pet to receive treatment provided by a different veterinary practice, it will not be covered by Your Plan.

3. Products prescribed by Your Vet must be used in accordance with the instructions and must not be used on any pet other than the one to which it has been prescribed. If Your Pet is sensitive or allergic to the products prescribed under Your Plan, substitute products may be available, which may result in an additional charge. This can bediscussed with Your Vet.

4. Your Plan entitles Your Pet to the treatments identified within the leaflet and the schedule of inclusions which is available to view at Your Veterinary Practice.

Payments & your direct debit

5.By entering into Your Plan you are agreeing to pay an initial payment,followed by 11 equal monthly payments by direct debit, the first of which will be requested 14 days after the initial payment is paid to us. If you do not pay your monthly installments we reserve the right to terminate Your Plan and collect from you the the full balance of your outstanding payments.

6. If you need to change the date for payment collection, you should contact us by telephone (0844 800 8548) or by email (This email address is being protected from spambots. You need JavaScript enabled to view it.) at least THREE working days prior to the due date for collection. There will be no charge to change your due date for collection.

7. If any of your direct debit payments are returned to us unpaid by your bank, we will inform you and will arrange a subsequent attempt to collect the payment from your bank account. If this happens, we will charge you an administration fee of £10.

8. If two or more attempts to collect your direct debit payments are returned to us unpaid by your bank, we reserve the right to terminate Your Plan and collect from you any unpaid amounts as stipulated in clause 5 above.

petclub29. You must pay the monthly direct debit payments until either all of the monthly instalments have been paid by you or until Your Plan is terminated in accordance with clause 8 above. We will not refund fees paid or payable by you except in the case of our administrative error (in our reasonable opinion) or the death of Your Pet, in which case we will only refund sums you have already paid for which Your Pet has not received Treatment.

10. If Your Pet’s weight changes and as a result they move into a higher or lower weight threshold, we reserve the right to increase or decrease your fee accordingly by providing at least 28 days’ notice in writing. This new fee will be applied upon your annual plan renewal. We reserve the right to change the weight thresholds by giving you at least 28 days’ notice in writing.

11. Your Vet reserves the right to review and increase your monthly direct debit payments by giving you at least 28 days’ notice in writing. The new direct debit payments shall apply following your renewal of Your Plan.

Term & Termination

12. Your Plan is an annual contract and we will write to you no later than 28 days prior to the expiry of Your Plan to offer you continuation terms on behalf of Your Vet. If you do NOT wish to renew Your Plan for a subsequent year, then you should notify us at least 7 days prior to the expiry of Your Plan. Otherwise, we will assume you want to continue with Your Plan and we will renew it accordingly. This renewal will be subject to a one off charge of £1.50

13. If you fail to keep up with the payments under Your Plan, we will terminate it in accordance with clause 8 above.

14. If you change your mind and wish to cancel Your Plan, you have 14 days from paying the initial payment in which to do so. You contact us in writing at the address above. The initial payment is nonrefundable, but we will cancel Your Plan and will not request any direct debit payments. You will be liable to pay to Your Vet the value of any Treatments received. If you wish to cancel Your Plan after 14 days, you will be liable for the outstanding amounts due until the end of the year.

Conditions

15. You MUST be over 18 years of age.
16. Your Plan may not be transferred either from Your Pet to another pet, or from you to a third party.
17. THIS IS NOT AN INSURANCE POLICY.
18. These Terms are subject to English law.
19. No other discount may be used at the time of application to reduce the price of Your Plan.
20. Your Plan is not available to you if you have an outstanding Balance with Your Vet. All new Pet Club Plans are subject to our acceptance of your Application Form and we reserve the right to refuse to enter into Terms with you.

Your Responsibilities

21. The weight of Your Pet entered on your Membership Application Form will be the weight used to determine the fee category Your Pet falls into, subject to any changes in accordance with clause 11.
22. You are responsible for ensuring Your Pet attends Your Vet regularly and that you comply with the advice and treatment Your Vet prescribes for Your Pet.
23. If your personal details change, you should notify Your Vet immediately.
24. If Your Pet is lost or deceased, you should notify Your Vet who will contact us to cancel Your Plan.

Disputes

25. If you have any problems with the administration of Your Plan or if you have any questions about these Terms, please contact us by telephone: 0844 800 8548; or email: This email address is being protected from spambots. You need JavaScript enabled to view it..
26. If you are unhappy with the Treatment or any aspect of Your Pet’s veterinary care, you should contact Your Vet.

Use of your Personal Information

27. Personal information which you give us may be used by Avonvale Veterinary Centres to process your orders, let you know about promotions and new products and for statistical analysis. Please let us know if you do not wish for us to use your information in this way.



How to Register - You will need your bank account details to set up a monthly direct debit.

Pay your first month’s fee and complete a simple direct debit application form to authorise a further 11 monthly payments of the same amount each month. Your first direct debit payment will be requested 14 days after joining and monthly thereafter. If you cancel your policy at any time other than at your plan anniversary you will be required to pay Avonvale the outstanding amount for the products and services you have received. In the unfortunate event that your pet dies or goes missing please inform us immediately.

Our Pet Club plan is not a pet insurance policy. It spreads the cost of routine preventive pet care at the recommended annual doses which is not covered in standard pet insurance policies, however it does not cover the costs of veterinary care for unexpected illness or injury to your pet. We recommend taking out separate pet insurance for this.

 

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