bailey ashmoreBailey is 12½ years old. He has been a regular visitor to our hydrotherapy unit for the past couple of months.

Bailey has suffered with weakness and osteoarthritis in his hind legs for a little while now, and until recently it was under control with just anti inflammatory and pain relief medication.

As time has gone by the strength in his hind legs has gradually worsened creating stability problems.

Bailey’s vet suggested hydrotherapy as a way of helping to build up some strength, stamina, and muscle tone in his hind legs.

It turns out Bailey is a natural water baby and enjoys the sessions almost as much as the endless amounts of treats that he gets during them.

He has completed an initial course and has shown signs of improvement which is very encouraging, and will continue with maintenance sessions to help control his condition.

We have a set of simple ‘house rules’ for our Facebook page.

We want you to engage with us on social media, but we reserve the right to remove posts when our house rules aren’t observed. We may also block users without explanation if our guidelines are breached.

Please do not use our Facebook page to:

  • Post offensive content. We will treat a post as offensive and delete it if it contains swearing, personal attacks or threats, or if it is libellous or discriminatory.
  • Advertise products or services, or share personal information.
  • Post the same message, or a similar message, repeatedly.

Responding to your messages

If you contact us on Facebook, we aim to reply to your message as soon as we can but our page isn’t monitored 24-7. If you have an emergency, please call our out-of-hours service on 01926 400255.

If you have specific questions regarding your pet's health then it is best to speak to us in person.

Please don’t hesitate to call your usual surgery number, or just pop in.

Welcome to our Heathcote Surgery, our latest addition to the Avonvale family which is located in the Whitnash area of Leamington Spa. It has been a veterinary centre at this site since the 1970’s and was extended and totally refurbished in 2007.

The practice provides a comprehensive range of veterinary services for your pets, in a friendly and caring environment. Here at Heathcote, we advocate preventative care to keep your pets healthy and happy. The practice is fully equipped with all the necessary modern facilities to enable thorough investigation of challenging cases should your pet require this: ultrasound, x-ray, diagnostic laboratory and surgical facilities as well as having separate dog and cat wards. Most importantly we have a great team of compassionate vets and nurses with a wealth of experience and friendly, caring support staff who all consistently provide high-quality care.

If your pet needs ongoing intensive care treatment or for emergencies at night or weekends, we can rely on our own 24-hour hospital unit in Warwick where there is nursing care throughout the night. We even have an animal ambulance to safely transfer patients for overnight care if required.

Please contact the surgery on 01926 337790 and we will arrange an appointment at a convenient time for you.

Avonvale Team

Opening Hours:
Monday – Friday 8.30am to 6.30pm
Saturday 8.30am to 5pm
01926 337790

 

 

Lara is a lovely young Golden Retriever that has been coming for hydrotherapy treatment in order to see if it would help improve the left fore leg lameness that she has had intermittently for a couple of months. Investigations indicated possible ligament or soft tissue damage in her shoulder, and hydrotherapy can help to regain the confidence to strengthen muscle and mobilize joints without experiencing further discomfort whilst the tissues repair.

Lara has thoroughly enjoyed her hydro sessions, and fortunately they seemed to have done the trick. After 10 sessions Lara’s lameness has all but disappeared, she no longer needs pain medication, and her owners have been able to gradually let her return back to normal activity.

Lara will need to continue coming for a little while longer, but as you can see from the pictures, I’m sure she doesn’t mind.

lara avonvets hydrotherapy

This privacy policy explains what personal information we keep, what we do with it and the limited circumstances in which we may share your data with others.

This privacy policy may be updated occasionally. Please check it every so often to make sure you are aware of any changes.

The privacy policy has been written to be clear and concise. It doesn’t provide every detail of our collection and use of personal data. We would be happy to provide further information if you have any queries or concerns. If you would like further explanation please contact us using the contact detail below.

Who are we?

Avonvale Veterinary Centre is part of Linnaeus Group Limited.

Our address is 6 Broxell Close, Warwick CV345QF

You can contact us on 01926 400255

What information is collected from you?

We may collect and store your name, address, telephone number and email address. We may also collect CCTV and telephone recording data. In very limited circumstances we may collect health information with your consent.

How information about you will be used

We may use the information you supply to us in a number of ways:

  • To provide you and your pets with the products and services you purchase from us.
  • For stistical analysis.
  • We may use your information for debt collection purposes if you do not pay amounts owed to us when you are contractually obliged to do so
  • To get feedback on the services we provide.
  • We may also use your information to send you reminders about products and services you have already purchased from us by SMS, email or post. Examples include reminders about when your pet is due for a vaccination or worming treatment.
  • Sending you newsletters and relevant promotions when you have requested these messages.
  • We may use health data you have supplied with consent in order to tailor the service we offer to your health needs.

Who do we share your information with?

We will not share your information with any third parties for their marketing purposes. We will not sell your data on to any third parties.

Companies working on our behalf: In some situations, we use a third party company to help provide some of our services (for example processing laboratory samples or sending reminder messages when your pet’s vaccinations are due). In these circumstances we will share only the data required to provide the service.

We have contracts in place with these third parties that ensure your data is stored safely, will not be used for purposes other than fulfilling our contract with them and will not be retained by them for longer than is necessary.

We may also be required to share your information with insurance companies when processing pet insurance claims. This is necessary to allow you to claim on pet insurance policies. When collecting unpaid debts, we may share your personal information with third party debt collection agencies.

How Long do we keep your information?

We will keep your personal information for as long as you remain our customer. Once you cease to be our customer we may keep your personal information for up to 8 years in order to maintain records according to rules that apply to us.

Your Preferences

If you would not like to receive reminders about products and services you have purchased from us (for example vaccination or worming treatments) you can opt out of these messages by contacting the practice by telephone or in writing at any time.

We will not send you promotional material about other products and services we offer or our newsletters unless you have given your consent to receive these messages. You can update your preferences at any time by contacting the practice by telephone or in writing at any time.

Your Personal Rights

  • You have the right to request access to your personal information held by us. We will respond within one month and the information will be provided free of charge. Please do this by writing using the address: Avonvale Veterinary Centres, 6 Broxell Close, Warwick CV345QF
  • You have the right to ask us to stop using your personal data, restrict how we use or to delete it. There may be legal or other reasons why we may need to keep using your data but please contact us if you think we should not be using it.
  • You also have the right to correct any personal information you believe is incorrect. Please let us know if you think this is the case.
  • You have the right to ask for your personal data to be transferred to another service provider in a useful format.

The use of cookies on our website

In addition to the above we use standard cookies on our website, which also collect personal information.

Use of 'cookies'
Cookies are small files which are sent to your web browser and stored on your computer's hard drive to 'remember' who you are. The majority of web browsers accept cookies, but you can usually change the browser settings to restrict or block all cookies if you wish. However, please be aware that if you do, some functionality may be lost when you use this website.

Website analytics
Each time a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie. This is for statistical purposes and includes information such as IP addresses, types of browsers used to access our site, referring sites, most popular pages, path analysis, geographical and demographic information. The information collected is not linked to any personally identifiable information.

How do you turn cookies off?

It is usually possible to stop your browser accepting cookies, or to stop it accepting cookies from a particular website. All modern browsers allow you to change your cookie settings. These settings will typically be found in the 'options' or 'preferences' menu of your browser. In order to understand these settings, the following links may be helpful, otherwise you should use the 'Help' option in your browser for further details.

Cookie settings in Internet Explorer
Cookie settings in Chrome
Cookie settings in Firefox
Cookie settings in Safari

Complaints

If you would like to complain about the way we have handled your data please contact us in person, by telephone or in writing by post to The Data Protection Officer, Avonvale Veterinary Centres, 6 Broxell Close, Warwick CV34 5QF or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

If, following your complaint you are not happy with the outcome or our response, you are also entitled to complain to the independent regulatory authority, the ICO.

Further information can be found at www.ico.org.uk/concerns

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