Welcome to our Heathcote Surgery, our latest addition to the Avonvale family which is located in the Whitnash area of Leamington Spa. It has been a veterinary centre at this site since the 1970’s and was extended and totally refurbished in 2007.

The practice provides a comprehensive range of veterinary services for your pets, in a friendly and caring environment. Here at Heathcote, we advocate preventative care to keep your pets healthy and happy. The practice is fully equipped with all the necessary modern facilities to enable thorough investigation of challenging cases should your pet require this: ultrasound, x-ray, diagnostic laboratory and surgical facilities as well as having separate dog and cat wards. Most importantly we have a great team of compassionate vets and nurses with a wealth of experience and friendly, caring support staff who all consistently provide high quality care.

If your pet needs ongoing intensive care treatment or for emergencies at night or weekends, we can rely on our own 24-hour hospital unit in Warwick where there is nursing care throughout the night. We even have an animal ambulance to safely transfer patients for overnight care if required.

Please contact the surgery on 01926 337790 and we will arrange an appointment at a convenient time for you.

Opening Hours:
Monday – Friday 8.30am to 7pm
Saturday 8.30am to 5pm
01926 337790

 

 

This privacy policy explains what personal information we keep, what we do with it and the limited circumstances in which we may share your data with others. This privacy policy may be updated occasionally. Please check it every so often to make sure you are aware of any changes. The privacy policy has been written to be clear and concise. It doesn’t provide every detail of our collection and use of personal data. We would be happy to provide further information if you have any queries or concerns. If you would like further explanation please contact us using the contact detail below.

Who are we?

Avonvale Veterinary Centres is part of Linnaeus Group Limited.

Our address is 6 Broxell Close, Warwick CV345QF
You can contact us on 01926 400255

What information is collected from you?

We may collect and store your name, address, telephone number and email address. We may also collect CCTV and telephone recording data. In very limited circumstances we may collect health information with your consent.

How information about you will be used

We may use the information you supply to us in a number of ways:

  • To provide you and your pets with the products and services you purchase from us.
  • For statistical analysis.
  • For debt collection purposes.
  • To get feedback on the services we provide.
  • We may also use your information to send you reminders about products and services you have already purchased from us by SMS, email or post. Examples include reminders about when your pet is due for a vaccination or worming treatment.
  • Sending you newsletters and relevant promotions when you have requested these messages.
  • We may use health data you have supplied with consent in order to tailor the service we offer to your health needs.

Who do we share your information with?

We will not share your information with any third parties for their marketing purposes. We will not sell your data on to any third parties.

Companies working on our behalf: In some situations, we use a third party company to help provide some of our services (for example processing laboratory samples or sending reminder messages when your pet’s vaccinations are due). In these circumstances we will share only the data required to provide the service.

We have contracts in place with these third parties that ensure your data is stored safely, will not be used for purposes other than fulfilling our contract with them and will not be retained by them for longer than is necessary.

We may also be required to share your information with insurance companies when processing pet insurance claims. This is necessary to allow you to claim on pet insurance policies.

How Long do we keep your information?

We will keep your personal information for as long as you remain our customer. Once you cease to be our customer we may keep your personal information for up to 8 years in order to maintain records according to rules that apply to us.

Your Preferences

If you would not like to receive reminders about products and services you have purchased from us (for example vaccination or worming treatments) you can opt out of these messages by contacting the practice by telephone or in writing at any time.

We will not send you promotional material about other products and services we offer or our newsletters unless you have given your consent to receive these messages. You can update your preferences at any time by contacting the practice by telephone or in writing at any time.

Your Personal Rights

  • You have the right to request access to your personal information held by us. We will respond within one month and the information will be provided free of charge. Please do this by writing using the address below:
    Avonvale Veterinary Centres, 6 Broxell Close, Warwick CV34 5QF
  • You have the right to ask us to stop using your personal data, restrict how we use or to delete it. There may be legal or other reasons why we may need to keep using your data but please contact us if you think we should not be using it.
  • You also have the right to correct any personal information you believe is incorrect. Please let us know if you think this is the case.
  • You have the right to ask for your personal data to be transferred to another service provider in a useful format.

Complaints

If you would like to complain about the way we have handled your data please contact us in person, by telephone or in writing by post to The Data Protection Officer, Avonvale Veterinary Centres, 6 Broxell Close, Warwick CV34 5QF or by email at This email address is being protected from spambots. You need JavaScript enabled to view it.

If, following your complaint you are not happy with the outcome or our response, you are also entitled to complain to the independent regulatory authority, the ICO.

Further information can be found at www.ico.org.uk/concerns 

goldclub2Planning for your pet’s healthcare

At Avonvale, we understand the special relationship people have with their pets and we aim to provide the best possible health care in a friendly and welcoming environment.

We believe a proactive preventive approach to your pet’s health is far better than waiting until he or she is ill or suffering to put things right. Regular health checks and early diagnosis of potential health issues may help your pet enjoy a long and comfortable life.

The Gold Club is a convenient and affordable way to spread the cost of your pet’s visits to the practice along with covering their vaccinations, flea, worm and parasite treatments. There are also great discounts and savings on many products and services that all help to ensure your pet receives the very best healthcare.

We have teamed up with Animal Healthcare Company who administer our Pet Club plans and collect your direct debits on our behalf. This leaves us free to concentrate on looking after your pets.

Joining our Gold Club is easy. Call into our surgeries with your bank details and complete a direct debit form. 

 

gold club table2018


To join please contact us:

Warwick
6 Broxell Close, 
CV34 5QF
Mon - Fri: 8.30am to 6.30pm
Sat: 8.30am to 5pm 
T: 01926 400255
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
Southam
4 The Cobalt Centre,
CV47 0FD 
Mon - Fri: 8.30am to 6.30pm
Sat: 8.30am to 12.30pm 
T: 01926 812826
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
Kenilworth
43 Birches Lane,
CV8 2AB
Mon - Fri: 8.30am to 6.30pm
Sat: 8.30am to 12.30pm
T: 01926 854181
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
      
Wellesbourne
29 Warwick Road,
CV35 9NA
Mon - Fri: 8.30am to 6.30pm
Sat: 8.30am to 12.30pm 
T: 01789 841072
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
Stratford
5 The Rosebird Centre,
CV37 8LU
Mon - Fri 8.30am to 6.30pm
Sat 8.30am to 1pm
T: 01789 561010
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
Cubbington
41 Rugby Rd,
CV32 7HZ
Mon - Fri 8.30am to 6.30pm
Sat 8.30am to 12.30pm
T: 01926 421465
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
     
Heathcote
123 - 125 Heathcote Road,
CV31 2LX
Mon - Fri: 8.30am to 7pm
Sat: 8.30am to 5pm
T: 01926 337790
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
   




Terms and conditions of your GOLD CLUB plan

These terms and conditions, the Application Form and the Information Leaflet (“Terms”) form the basis of our contract with you, the pet owner (“you”, “your”). We strongly advise that you read through them carefully and keep them in a safe place, so that you can refer to them in the future.

Your Plan is administered by THE ANIMAL HEALTHCARE COMPANY LTD, Denplan Court, Victoria Road, Winchester, SO23 7RG (referred to in these Terms as “we, us, our”).

We collect payments on behalf of Your Vet named on your Membership Application Form (“Your Vet”) to pay for Your Plan.


petclub1Treatment

1. The treatment paid for by Your Plan entitles the pet you name on your Application Form (“Your Pet”) to receive specified routine preventative healthcare services and treatments required to maintain Your Pet’s health, as prescribed by Your Vet and as described in the Information Leaflet (“Treatment”).

2. Your Plan entitles Your Pet to receive Treatment at Your Surgery only. If you choose for Your Pet to receive treatment provided by a different veterinary practice, it will not be covered by Your Plan.

3. Products prescribed by Your Vet must be used in accordance with the instructions and must not be used on any pet other than the one to which it has been prescribed. If Your Pet is sensitive or allergic to the products prescribed under Your Plan, substitute products may be available, which may result in an additional charge. This can bediscussed with Your Vet.

4. Your Plan entitles Your Pet to the treatments identified within the leaflet and the schedule of inclusions which is available to view at Your Veterinary Practice.

Payments & your direct debit

5.By entering into Your Plan you are agreeing to pay an initial payment,followed by 11 equal monthly payments by direct debit, the first of which will be requested 14 days after the initial payment is paid to us. If you do not pay your monthly installments we reserve the right to terminate Your Plan and collect from you the the full balance of your outstanding payments.

6. If you need to change the date for payment collection, you should contact us by telephone (0844 800 8548) or by email (This email address is being protected from spambots. You need JavaScript enabled to view it.) at least THREE working days prior to the due date for collection. There will be no charge to change your due date for collection.

7. If any of your direct debit payments are returned to us unpaid by your bank, we will inform you and will arrange a subsequent attempt to collect the payment from your bank account. If this happens, we will charge you an administration fee of £10.

8. If two or more attempts to collect your direct debit payments are returned to us unpaid by your bank, we reserve the right to terminate Your Plan and collect from you any unpaid amounts as stipulated in clause 5 above.

petclub29. You must pay the monthly direct debit payments until either all of the monthly instalments have been paid by you or until Your Plan is terminated in accordance with clause 8 above. We will not refund fees paid or payable by you except in the case of our administrative error (in our reasonable opinion) or the death of Your Pet, in which case we will only refund sums you have already paid for which Your Pet has not received Treatment.

10. If Your Pet’s weight changes and as a result they move into a higher or lower weight threshold, we reserve the right to increase or decrease your fee accordingly by providing at least 28 days’ notice in writing. This new fee will be applied upon your annual plan renewal. We reserve the right to change the weight thresholds by giving you at least 28 days’ notice in writing.

11. Your Vet reserves the right to review and increase your monthly direct debit payments by giving you at least 28 days’ notice in writing. The new direct debit payments shall apply following your renewal of Your Plan.

Term & Termination

12. Your Plan is an annual contract and we will write to you no later than 28 days prior to the expiry of Your Plan to offer you continuation terms on behalf of Your Vet. If you do NOT wish to renew Your Plan for a subsequent year, then you should notify us at least 7 days prior to the expiry of Your Plan. Otherwise, we will assume you want to continue with Your Plan and we will renew it accordingly. This renewal will be subject to a one off charge of £1.50

13. If you fail to keep up with the payments under Your Plan, we will terminate it in accordance with clause 8 above.

14. If you change your mind and wish to cancel Your Plan, you have 14 days from paying the initial payment in which to do so. You contact us in writing at the address above. The initial payment is nonrefundable, but we will cancel Your Plan and will not request any direct debit payments. You will be liable to pay to Your Vet the value of any Treatments received. If you wish to cancel Your Plan after 14 days, you will be liable for the outstanding amounts due until the end of the year.

Conditions

15. You MUST be over 18 years of age.
16. Your Plan may not be transferred either from Your Pet to another pet, or from you to a third party.
17. THIS IS NOT AN INSURANCE POLICY.
18. These Terms are subject to English law.
19. No other discount may be used at the time of application to reduce the price of Your Plan.
20. Your Plan is not available to you if you have an outstanding Balance with Your Vet. All new Pet Club Plans are subject to our acceptance of your Application Form and we reserve the right to refuse to enter into Terms with you.

Your Responsibilities

21. The weight of Your Pet entered on your Membership Application Form will be the weight used to determine the fee category Your Pet falls into, subject to any changes in accordance with clause 11.
22. You are responsible for ensuring Your Pet attends Your Vet regularly and that you comply with the advice and treatment Your Vet prescribes for Your Pet.
23. If your personal details change, you should notify Your Vet immediately.
24. If Your Pet is lost or deceased, you should notify Your Vet who will contact us to cancel Your Plan.

Disputes

25. If you have any problems with the administration of Your Plan or if you have any questions about these Terms, please contact us by telephone: 0844 800 8548; or email: This email address is being protected from spambots. You need JavaScript enabled to view it..
26. If you are unhappy with the Treatment or any aspect of Your Pet’s veterinary care, you should contact Your Vet.

Use of your Personal Information

27. Personal information which you give us may be used by Avonvale Veterinary Centres to process your orders, let you know about promotions and new products and for statistical analysis. Please let us know if you do not wish for us to use your information in this way.


 
How to Register - You will need your bank account details to set up a monthly direct debit.

Pay your first month’s fee and complete a simple direct debit application form to authorise a further 11 monthly payments of the same amount each month. Your first direct debit payment will be requested 14 days after joining and monthly thereafter. If you cancel your policy at any time other than at your plan anniversary you will be required to pay Avonvale the outstanding amount for the products and services you have received. In the unfortunate event that your pet passes away or goes missing please inform us immediately.
 
Avonvale Gold Club is not a pet insurance policy. It spreads the cost of routine preventive pet care at the recommended annual doses, which is not covered in standard pet insurance policies, although all consultations are included, it does not cover the costs of all veterinary care so we recommend taking out separate pet insurance for this.

 

Planning for your junior pet’s healthcare

petclub3At Avonvale we understand the special relationship people have with their pets and we aim to provide the best possible healthcare in a friendly and welcoming environment.

We believe a proactive preventive approach to your pet’s health is far better than waiting until he or she is ill or suffering to put things right. Regular health checks and early diagnosis of potential health issues will help your pet enjoy a long and comfortable life.

Our Junior Pet Club is a convenient and affordable way to protect your pet and your family against preventable diseases and discomfort by making sure your pet’s vaccinations, flea, worm and parasite treatments are up to date.

We have teamed up with Animal Healthcare Company who administer our Pet Club plans and collect your direct debits on our behalf. This leaves us free to concentrate on looking after your pets.

Joining our Junior Pet Club is easy. Call into our surgeries with your bank details and complete a direct debit form. 

Junior Pet Club

junior club table2018

 
To join please contact us:

Warwick
6 Broxell Close, 
CV34 5QF
Mon - Fri: 8.30am to 6.30pm
Sat: 8.30am to 5pm 
T: 01926 400255
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
Southam
4 The Cobalt Centre,
CV47 0FD 
Mon - Fri: 8.30am to 6.30pm
Sat: 8.30am to 12.30pm 
T: 01926 812826
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
Kenilworth
43 Birches Lane,
CV8 2AB
Mon - Fri: 8.30am to 6.30pm
Sat: 8.30am to 12.30pm
T: 01926 854181
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
      
Wellesbourne
29 Warwick Road,
CV35 9NA
Mon - Fri: 8.30am to 6.30pm
Sat: 8.30am to 12.30pm 
T: 01789 841072
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
Stratford
5 The Rosebird Centre,
CV37 8LU
Mon - Fri 8.30am to 6.30pm
Sat 8.30am to 1pm
T: 01789 561010
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
Cubbington
41 Rugby Rd,
CV32 7HZ
Mon - Fri 8.30am to 6.30pm
Sat 8.30am to 12.30pm
T: 01926 421465
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
     
Heathcote
123 - 125 Heathcote Road,
CV31 2LX
Mon - Fri: 8.30am to 7pm
Sat: 8.30am to 5pm
T: 01926 337790
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
   



 

Terms and conditions of your Pet Club plan

These terms and conditions, the Application Form and the Information Leaflet (“Terms”) form the basis of our contract with you, the pet owner (“you”, “your”). We strongly advise that you read through them carefully and keep them in a safe place, so that you can refer to them in the future.

Your Plan is administered by THE ANIMAL HEALTHCARE COMPANY LTD, Denplan Court, Victoria Road, Winchester, SO23 7RG (referred to in these Terms as “we, us, our”).

We collect payments on behalf of Your Vet named on your Membership Application Form (“Your Vet”) to pay for Your Plan.


petclub1Treatment

1. The treatment paid for by Your Plan entitles the pet you name on your Application Form (“Your Pet”) to receive specified routine preventative healthcare services and treatments required to maintain Your Pet’s health, as prescribed by Your Vet and as described in the Information Leaflet (“Treatment”).

2. Your Plan entitles Your Pet to receive Treatment at Your Surgery only. If you choose for Your Pet to receive treatment provided by a different veterinary practice, it will not be covered by Your Plan.

3. Products prescribed by Your Vet must be used in accordance with the instructions and must not be used on any pet other than the one to which it has been prescribed. If Your Pet is sensitive or allergic to the products prescribed under Your Plan, substitute products may be available, which may result in an additional charge. This can bediscussed with Your Vet.

4. Your Plan entitles Your Pet to the treatments identified within the leaflet and the schedule of inclusions which is available to view at Your Veterinary Practice.

Payments & your direct debit

5.By entering into Your Plan you are agreeing to pay an initial payment,followed by 11 equal monthly payments by direct debit, the first of which will be requested 14 days after the initial payment is paid to us. If you do not pay your monthly installments we reserve the right to terminate Your Plan and collect from you the the full balance of your outstanding payments.

6. If you need to change the date for payment collection, you should contact us by telephone (0844 800 8548) or by email (This email address is being protected from spambots. You need JavaScript enabled to view it.) at least THREE working days prior to the due date for collection. There will be no charge to change your due date for collection.

7. If any of your direct debit payments are returned to us unpaid by your bank, we will inform you and will arrange a subsequent attempt to collect the payment from your bank account. If this happens, we will charge you an administration fee of £10.

8. If two or more attempts to collect your direct debit payments are returned to us unpaid by your bank, we reserve the right to terminate Your Plan and collect from you any unpaid amounts as stipulated in clause 5 above.

petclub29. You must pay the monthly direct debit payments until either all of the monthly instalments have been paid by you or until Your Plan is terminated in accordance with clause 8 above. We will not refund fees paid or payable by you except in the case of our administrative error (in our reasonable opinion) or the death of Your Pet, in which case we will only refund sums you have already paid for which Your Pet has not received Treatment.

10. If Your Pet’s weight changes and as a result they move into a higher or lower weight threshold, we reserve the right to increase or decrease your fee accordingly by providing at least 28 days’ notice in writing. This new fee will be applied upon your annual plan renewal. We reserve the right to change the weight thresholds by giving you at least 28 days’ notice in writing.

11. Your Vet reserves the right to review and increase your monthly direct debit payments by giving you at least 28 days’ notice in writing. The new direct debit payments shall apply following your renewal of Your Plan.

Term & Termination

12. Your Plan is an annual contract and we will write to you no later than 28 days prior to the expiry of Your Plan to offer you continuation terms on behalf of Your Vet. If you do NOT wish to renew Your Plan for a subsequent year, then you should notify us at least 7 days prior to the expiry of Your Plan. Otherwise, we will assume you want to continue with Your Plan and we will renew it accordingly. This renewal will be subject to a one off charge of £1.50

13. If you fail to keep up with the payments under Your Plan, we will terminate it in accordance with clause 8 above.

14. If you change your mind and wish to cancel Your Plan, you have 14 days from paying the initial payment in which to do so. You contact us in writing at the address above. The initial payment is nonrefundable, but we will cancel Your Plan and will not request any direct debit payments. You will be liable to pay to Your Vet the value of any Treatments received. If you wish to cancel Your Plan after 14 days, you will be liable for the outstanding amounts due until the end of the year.

Conditions

15. You MUST be over 18 years of age.
16. Your Plan may not be transferred either from Your Pet to another pet, or from you to a third party.
17. THIS IS NOT AN INSURANCE POLICY.
18. These Terms are subject to English law.
19. No other discount may be used at the time of application to reduce the price of Your Plan.
20. Your Plan is not available to you if you have an outstanding Balance with Your Vet. All new Pet Club Plans are subject to our acceptance of your Application Form and we reserve the right to refuse to enter into Terms with you.

Your Responsibilities

21. The weight of Your Pet entered on your Membership Application Form will be the weight used to determine the fee category Your Pet falls into, subject to any changes in accordance with clause 11.
22. You are responsible for ensuring Your Pet attends Your Vet regularly and that you comply with the advice and treatment Your Vet prescribes for Your Pet.
23. If your personal details change, you should notify Your Vet immediately.
24. If Your Pet is lost or deceased, you should notify Your Vet who will contact us to cancel Your Plan.

Disputes

25. If you have any problems with the administration of Your Plan or if you have any questions about these Terms, please contact us by telephone: 0844 800 8548; or email: This email address is being protected from spambots. You need JavaScript enabled to view it..
26. If you are unhappy with the Treatment or any aspect of Your Pet’s veterinary care, you should contact Your Vet.

Use of your Personal Information

27. Personal information which you give us may be used by Avonvale Veterinary Centres to process your orders, let you know about promotions and new products and for statistical analysis. Please let us know if you do not wish for us to use your information in this way.



How to Register - You will need your bank account details to set up a monthly direct debit.

Pay your first month’s fee and complete a simple direct debit application form to authorise a further 11 monthly payments of the same amount each month. Your first direct debit payment will be requested 14 days after joining and monthly thereafter. If you cancel your policy at any time other than at your plan anniversary you will be required to pay Avonvale the outstanding amount for the products and services you have received. In the unfortunate event that your pet dies or goes missing please inform us immediately.

Our Pet Club plan is not a pet insurance policy. It spreads the cost of routine preventive pet care at the recommended annual doses which is not covered in standard pet insurance policies, however it does not cover the costs of veterinary care for unexpected illness or injury to your pet. We recommend taking out separate pet insurance for this.

 

Thinking about losing a beloved pet is never easy.

This advice sheet will tell you what you need to know about euthanasia – putting your pet to sleep. It explains the choices you have and what to expect.

At Avonvale we are all pet owners ourselves and we understand how hard this time is. We want to support you through the process so that you feel comfortable with the decisions you’ve made.

Don’t feel self-conscious about asking questions, no matter how small, our staff won’t mind at all.


Euthanasia – A big decision
Discussing euthanasia can be a difficult and emotional time. Where possible, it helps to consider the event beforehand so you can decide what you would like for your pet.

It is normal to feel guilty when considering euthanasia and to worry whether you are making the right decision at the right time. We all hope that our pets will die in their sleep because nobody wants to make a decision to end a life.

Sadly, natural deaths are rarely as peaceful or pain free as we picture them and in the majority of cases there comes a time when we need to give our pets the ‘ultimate kindness’ of a dignified and pain-free end.

Our vets take time to talk through all elements of your pet’s quality of life with you so that you can be reassured that the decision you have made, whatever the reason for euthanasia, has been the most appropriate one.

Making the arrangements
Our vets usually euthanase pets at the surgery and if you let our receptionist know the reason for your appointment we will suggest times when the centre will be relatively quiet. This allows you time to say your farewells to your pet. Some people prefer their pets to be euthanased at home. You can request this by phoning your surgery as early in the morning as possible. A visit time later that day will be confirmed.

What happens?
Many owners are worried about the process yet don’t like to ask. Knowing what to expect will make the process easier to deal with. At the time of the euthanasia we will ask you first to sign a consent form. We will then ask you if you wish to stay with your pet or wait elsewhere. There is no right way or wrong way and your decision will be respected.

The procedure is performed by your vet with a nurse in attendance and is calm and quick. The simplest explanation is that your pet will be given an overdose of anaesthetic. A small patch of fur on the foreleg is shaved by the vet. The nurse will hold your pet’s leg while your vet gently administers the injection into the vein. You will be able to stroke and comfort your pet while this is done. In some cases a sedative may be given first however this is not always best for your pet and can delay the effects of the injection. Your vet will discuss this with you.

There is no pain for your pet apart from the slight discomfort of a pin-prick. The drug reaches the brain in seconds and unconsciousness often occurs before the injection has finished. The vet will stay with your pet and confirm that they have passed away by listening to their heart through a stethoscope. Sometimes some reflex muscle movements, involuntary gasps or emptying of bladder or bowels can occur. These last only a few moments and your pet will not be aware of them. In most cases none of these things happen and your pet will drift away peacefully.

Afterwards
We will ask you if you would like some time alone with your pet afterwards, or if you wish to leave straight away that is fine too. Grief affects people in very different ways. You may feel shocked, numb, angry, guilty, anxious or relieved. These are all normal emotions and we do our best to be sensitive to this. We will offer you the option of leaving the surgery without going back through the waiting room if we can.

Laying your pet to rest
You may choose to bury your pet in your garden or local pet cemetery. Alternatively many people opt for a cremation. Avonvale works with a trusted company, Cambridge Pet Crematorium (CPC). In a standard cremation pets are cremated communally with other pets and whilst their ashes are not returned, a small sample of each set of communal ashes are taken and added to an urn which is then interred at the cemetery.

You may choose to have an individual cremation where your pet’s ashes are kept separate and returned to you to keep, bury or scatter in a favourite place. We can arrange this with CPC at a separate cost. CPC offer engraved caskets and a range of memorial options which Avonvale staff will be happy to discuss with you. CPC is very open about their service and will be happy to discuss how your pet will be treated with you personally.

The nurse will take note of your request at the time and if your pet’s ashes are to be returned we will contact you when they arrive at the surgery.

Memorial keepsake
It is not unusual for owners to request a lock of fur or a paw print as a keepsake in memory of their pet. Just let the nurse know at the time if you would like this.

Sudden loss
Of course, it is not always possible to prepare for the death of a pet. Accidents or acute illness happen when we least expect them and our vets and staff are very aware of the shock and distress they cause. Relieving the suffering of animals is our prime concern but where possible, we will allow you to gather other family members and give you time alone with your pet. Sometimes if nothing more can be done, it is kinder to allow a pet to pass away on the operating table and we will always do our best to give you a chance to say goodbye.

We will need to ask your wishes regarding the burial or cremation of your pet but accept that it is difficult to make an informed choice at such a distressing time. We will be as sensitive as we can to the emotional situation you are in. If you have other ques-tions or change your mind when you get home then please contact your surgery as soon as possible.

Paying for the procedure
Presenting the bill for euthanasia services can be awkward as it is such an emotional time. Our standard euthanasia fees for this skilled and crucial process are set regarding the species and size of your pet. If you choose to have your pet euthanased at home a separate visit fee will be charged.

If you choose to have a cremation this will incur an additional fee depending on the service chosen. Where possible, discuss your preferred options with us beforehand and we will give you an estimate of costs.
Some people prefer to pay before the procedure or to settle their account on the day so that they don’t receive an unhappy reminder later. This is perfectly acceptable and is your choice.
We do ask that any outstanding balance is settled prior to or at the collection of any ashes.

Grief
No matter how well prepared we think we are it is always a shock and we mourn the death of our pets just as we do a human friend or member of our family.

The depth of emotion felt is often unexpected and is difficult to fully express to others who have not shared the companionship of a pet. Each of us experiences grief in a unique way. Often it is hard to accept that our companion has gone and the house feels very empty. This sense of loss may last longer than you expect but it is helpful to realise that your reaction is a normal response and these emotions can be considered a tribute to what your pet has meant to you.

Avonvale staff have all experienced losing their own pets, so do not be afraid of sharing your feelings with us or with other friends who have shared a similar experience.

The Future

After a while you may feel ready to introduce a new animal to the household. Only you will be able to decide when the right time is for you, there is no right and wrong period. A new pet will not replace the one that has been lost and investing love in a new animal will not betray the old, but will bring a new personality and loving companion to your home.

Our team at Avonvale will be happy to help you consider new pets and give advice on introducing a new animal to your family especially if you have other pets already.

We hope this leaflet has answered your questions regarding euthanasia and the death of a pet. It has been written with reference to material from The Animal Welfare Foundation and more information is available on their website www.bva-awf.org.uk

Please don’t hesitate to talk to Avonvale staff about any aspects or concerns you may have. Bereavement advice and sup-port is also available through the: Blue Cross Pet Bereavement Support Line 0800 096 6606 (8.30am -8.30pm) This email address is being protected from spambots. You need JavaScript enabled to view it.

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