To book an appointment or to access one of our services, please contact us. To reduce the spread of COVID-19 and maintain social distancing, the practice team will take your pet inside and provide you with updates via phone. Please click here to find out more.

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Welcoming a new arrival into the family is a very exciting time. There are lots of activities, environments and enjoyment yet to experience – your little one will be raring to go! This is why we have prepared some advice to help guide you through those early weeks and months.

Preventative healthcare

While settling your new family member in, it is a great time to consider all elements of their healthcare. Vaccinations, parasite control, neutering/spaying procedures and regular health checks are so important to ensuring your kitten or puppy starts life on the best path to long-term wellness.

A regular vaccination programme for dogs will help guard against a number of preventative diseases such as:

  • Distemper
  • Parvovirus
  • Kennel Cough
  • Leptospirosis
  • Parainfluenza  

Such vaccinations will also help to stop the spread of these diseases amongst other puppies and dogs in the area. Puppies can be vaccinated as young as six weeks of age, with a second injection from ten weeks of age. Speak to your vet for the right protocol for your puppy.

Essential vaccines are recommended for kittens to safeguard their wellness against:

  • Cat Flu
  • Feline panleukopenia virus (FPV)
  • Feline leukemia virus (FeLV)

The ideal age for your kitten’s first vaccination is eight weeks (or between seven and nine weeks), with a second injection three to five weeks later. This will be for the core vaccines.

Why not talk to one of our friendly team about our pet healthcare plan and what it includes, from regular health-checks, to vaccinations and boosters, you can get peace of mind across the year.

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Although your new arrivals are still young and exploring new experiences and environments, it’s never too soon to think about the next steps of their lives. Neutering of dogs and cats has significant benefits to their lifestyle, behaviour and long-term health.

Cats should be neutered from four months of age to prevent unwanted pregnancies.

Dogs can generally be neutered from six months, but please ask one of our experienced team about this as it will be assessed based on your dog’s weight and breed.

You may be surprised to know that you can save on the cost of neutering by becoming a member of our preventative healthcare plan.

Sign up online


Due to the ongoing impact of the Coronavirus pandemic restrictions, we recognise the significance of socialising your new puppy in a slightly different way. To help with this, we have pulled together some handy tips on alternative ways to get your puppy experiencing and exploring new sounds, smells, environments and people – via Zoom if you have to!

Planning for your new arrival

Before you bring your new addition home, there are some things you will need to consider so we have pulled together a short checklist to help:



Comfortable bed/place to sleep A crate/or bed and blankets
Food & water bowls Food & water bowls
A complete kitten food (ask one of our team about this) A complete puppy food (ask one of our team about this)
Plenty of toys Collar & tag, lead or harness
Litter tray and litter Puppy pads for toilet training where outdoors is not possible to ‘toilet’
Scratching post/indoor ’cat tree’ Grooming brush & puppy shampoo
Consider installing a cat flap Toothbrush & toothpaste (one especially for dogs)
Pet carrier Pet carrier

Our team are always happy to answer any questions you might have or to discuss what benefits joining our preventative healthcare plan might have.

   Sign up online today

Sign up below to join Healthy Pet Clubs - a fantastic way to spread the cost and make savings for routine preventative pet care.
To find out more about our plan click here.

Further reading

Thank you for signing up to our Pet Health For Life Plan. Book your appointment now by calling one of our practices below.

T: 01926 400255
T: 01926 812826
T: 01926 854181
T: 01789 841072
T: 01789 561010
T: 01926 421465
T: 01926 337790


Amendment/Cancellation Policy:

To avoid the unnecessary suffering of other pets who need to be seen, we kindly request you advise us at your earliest convenience if you are unable to make your scheduled appointment time. Any cancellation/amendment within 3 hours of your scheduled appointment will need to be made by calling us.

Should you have any problems or need to contact us, please email or call us during working hours.

IIE WT Bronze 2 1Avonvale Veterinary Centres acknowledges that operations affect the environment in many ways. As such, are committed to the continual improvement of our environmental performance with our services and operations.

Download our Environmental Policy Document here (PDF)

Avonvale is proud to be working towards their Bronze accreditation from Investors in the Environment (iiE).

We have identified the following key environmental aspects that contribute to our carbon footprint:

  • Electricity
  • Gas
  • Water
  • Other fuels sources, including oil for generators
  • Fleet diesel and mileage claims
  • Domestic and healthcare waste
  • Anaesthetic agents

The introduction and implementation of the Environmental Policy is a commitment of Avonvale’s management and shared responsibility with our Associates. Kate Webb is the Sustainability Champion and has designated responsibility for the day-to-day implementation of this policy.

As part of Avonvale’s overall environment management planned, the policy will be reviewed annually.

Signed: Kate Webb
Position: Group Practice Manager, Avonvale Veterinary Manager
Contact details for sustainability enquiries: Ellie West, Clinical Veterinary Anaesthetist (This email address is being protected from spambots. You need JavaScript enabled to view it.)

Our Video Consultation Service uses technology to allow our veterinary team to assist you when we’re not able to provide care and treatment in the surgery - which is particularly important during the current COVID-19 situation.

Using a technology platform called Microsoft Teams, our vets can give you general advice, help monitor and update treatment for pets already under our care. In certain circumstances, we may be able to provide veterinary attention to new cases, where no other more suitable arrangements can be made.

Please contact our reception team and we can provide more detail about the service and discuss the best way forward for you and your pet.

  • Get advice without visiting the practice
  • Same cost as a standard consultation
  • Call our practice and we’ll discuss the most appropriate way to manage your request

How does it work?

  1. Please call the practice. Our receptionist will take some information from you and decide what is the best way to manage your request.
  2. A further telephone triage appointment may be required in order to determine if a video consultation is appropriate.
  3. For a video consultation, we will arrange a time with you and send an email to confirm the details, the cost for the appointment (which is the same as a standard consultation) and our privacy policy.
  4. Please email back to the practice and confirm you are happy to progress with the consultation.
  5. Once you have confirmed, the practice will email back with the time of the appointment, the vet who will run the consult and the link to follow for the video consultation.
  6. Download the Microsoft Teams app. The appointment will then take place as planned as a video consultation with an appropriate member of our Practice team who will have access to your pet’s notes, we already have available in our practice.

Following professional guidance from the Royal College of Veterinary Surgeons (RCVS)

Vets work under professional guidance from the RCVS and the Medicines Act; this restricts what can be carried out remotely to diagnose and treat your pet when they are unwell.

Currently, in the circumstances of the coronavirus outbreak, the RCVS has introduced temporary permission to remotely prescribe medicines where it is appropriate and no reasonable alternative is available, such as when an owner must remain isolated at home or treating a pet in practice is not practical.

Under these circumstances a video consultation might be appropriate. In the first instance, please call the practice and we will discuss the best way to manage your request.

Video Consultation Service terms and conditions

  1. Our vets will be able to give general advice, help monitor and update treatment for pets already under our care. We may be able to provide veterinary attention to new cases where no other more suitable arrangements can reasonably be made. Depending on the individual circumstance of any request – the final decision to conduct a video consultation will be made by the practice.
  2. The Video Consultation Service can only be booked once our veterinary team agree it is appropriate to do so. In the first instance you must call the practice, where the options available will be discussed with you. Any agreed video consultation must be pre-booked and is subject to availability.
  3. Fees will be charged in line with our standard consultation fee. Payment will be taken prior to the video consultation appointment with receipts sent via email or post. Payment for any further treatments or medication will be taken after the consultation. You will need to call the practice to agree how medication can be obtained (if posted, an additional delivery charge will apply – depending on the delivery service requested).
  4. The video consultation will take place using the technology platform Microsoft Teams. The Microsoft Teams app must be downloaded and installed prior to the consultation. Please note that use of the app is subject to your agreement to Microsoft’s terms and conditions. This app is currently free of charge (as of 23.03.20) – however please consult your app provider for the costs at the time of download. You will be responsible for all costs charged by your network provider relating to the use of this service.
  5. Use of this Video Consultation Service will be subject to our privacy policy which can be found here.
    In addition, our standard terms and conditions will apply. They can be found here.