• Gold Club - More Information
  • Gold Club - More Information
  • Gold Club - More Information
  • Gold Club - More Information
  • Gold Club - More Information
  • Gold Club - More Information

goldclub2Planning for your pet’s healthcare

At Avonvale, we understand the special relationship people have with their pets and we aim to provide the best possible health care in a friendly and welcoming environment.

We believe a proactive preventive approach to your pet’s health is far better than waiting until he or she is ill or suffering to put things right. Regular health checks and early diagnosis of potential health issues may help your pet enjoy a long and comfortable life.

The Gold Club is a convenient and affordable way to spread the cost of your pet’s visits to the practice along with covering their vaccinations, flea, worm and parasite treatments. There are also great discounts and savings on many products and services that all help to ensure your pet receives the very best healthcare.

We have teamed up with Animal Healthcare Company who administer our Pet Club plans and collect your direct debits on our behalf. This leaves us free to concentrate on looking after your pets.

Joining our Gold Club is easy. Call into our surgeries with your bank details and complete a direct debit form. 

 

gold club table2018


To join please contact us:

Warwick
6 Broxell Close, 
CV34 5QF
Mon - Fri: 8.30am to 6.30pm
Sat: 8.30am to 5pm 
T: 01926 400255
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
Southam
4 The Cobalt Centre,
CV47 0FD 
Mon - Fri: 8.30am to 6.30pm
Sat: 8.30am to 12.30pm 
T: 01926 812826
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
Kenilworth
43 Birches Lane,
CV8 2AB
Mon - Fri: 8.30am to 6.30pm
Sat: 8.30am to 12.30pm
T: 01926 854181
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
      
Wellesbourne
29 Warwick Road,
CV35 9NA
Mon - Fri: 8.30am to 6.30pm
Sat: 8.30am to 12.30pm 
T: 01789 841072
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
Stratford
5 The Rosebird Centre,
CV37 8LU
Mon - Fri 8.30am to 6.30pm
Sat 8.30am to 1pm
T: 01789 561010
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
Cubbington
41 Rugby Rd,
CV32 7HZ
Mon - Fri 8.30am to 6.30pm
Sat 8.30am to 12.30pm
T: 01926 421465
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
     
Heathcote
123 - 125 Heathcote Road,
CV31 2LX
Mon - Fri: 8.30am to 7pm
Sat: 8.30am to 5pm
T: 01926 337790
E: This email address is being protected from spambots. You need JavaScript enabled to view it.
   




Terms and conditions of your GOLD CLUB plan

These terms and conditions, the Application Form and the Information Leaflet (“Terms”) form the basis of our contract with you, the pet owner (“you”, “your”). We strongly advise that you read through them carefully and keep them in a safe place, so that you can refer to them in the future.

Your Plan is administered by THE ANIMAL HEALTHCARE COMPANY LTD, Denplan Court, Victoria Road, Winchester, SO23 7RG (referred to in these Terms as “we, us, our”).

We collect payments on behalf of Your Vet named on your Membership Application Form (“Your Vet”) to pay for Your Plan.


petclub1Treatment

1. The treatment paid for by Your Plan entitles the pet you name on your Application Form (“Your Pet”) to receive specified routine preventative healthcare services and treatments required to maintain Your Pet’s health, as prescribed by Your Vet and as described in the Information Leaflet (“Treatment”).

2. Your Plan entitles Your Pet to receive Treatment at Your Surgery only. If you choose for Your Pet to receive treatment provided by a different veterinary practice, it will not be covered by Your Plan.

3. Products prescribed by Your Vet must be used in accordance with the instructions and must not be used on any pet other than the one to which it has been prescribed. If Your Pet is sensitive or allergic to the products prescribed under Your Plan, substitute products may be available, which may result in an additional charge. This can bediscussed with Your Vet.

4. Your Plan entitles Your Pet to the treatments identified within the leaflet and the schedule of inclusions which is available to view at Your Veterinary Practice.

Payments & your direct debit

5.By entering into Your Plan you are agreeing to pay an initial payment,followed by 11 equal monthly payments by direct debit, the first of which will be requested 14 days after the initial payment is paid to us. If you do not pay your monthly installments we reserve the right to terminate Your Plan and collect from you the the full balance of your outstanding payments.

6. If you need to change the date for payment collection, you should contact us by telephone (0844 800 8548) or by email (This email address is being protected from spambots. You need JavaScript enabled to view it.) at least THREE working days prior to the due date for collection. There will be no charge to change your due date for collection.

7. If any of your direct debit payments are returned to us unpaid by your bank, we will inform you and will arrange a subsequent attempt to collect the payment from your bank account. If this happens, we will charge you an administration fee of £10.

8. If two or more attempts to collect your direct debit payments are returned to us unpaid by your bank, we reserve the right to terminate Your Plan and collect from you any unpaid amounts as stipulated in clause 5 above.

petclub29. You must pay the monthly direct debit payments until either all of the monthly instalments have been paid by you or until Your Plan is terminated in accordance with clause 8 above. We will not refund fees paid or payable by you except in the case of our administrative error (in our reasonable opinion) or the death of Your Pet, in which case we will only refund sums you have already paid for which Your Pet has not received Treatment.

10. If Your Pet’s weight changes and as a result they move into a higher or lower weight threshold, we reserve the right to increase or decrease your fee accordingly by providing at least 28 days’ notice in writing. This new fee will be applied upon your annual plan renewal. We reserve the right to change the weight thresholds by giving you at least 28 days’ notice in writing.

11. Your Vet reserves the right to review and increase your monthly direct debit payments by giving you at least 28 days’ notice in writing. The new direct debit payments shall apply following your renewal of Your Plan.

Term & Termination

12. Your Plan is an annual contract and we will write to you no later than 28 days prior to the expiry of Your Plan to offer you continuation terms on behalf of Your Vet. If you do NOT wish to renew Your Plan for a subsequent year, then you should notify us at least 7 days prior to the expiry of Your Plan. Otherwise, we will assume you want to continue with Your Plan and we will renew it accordingly. This renewal will be subject to a one off charge of £1.50

13. If you fail to keep up with the payments under Your Plan, we will terminate it in accordance with clause 8 above.

14. If you change your mind and wish to cancel Your Plan, you have 14 days from paying the initial payment in which to do so. You contact us in writing at the address above. The initial payment is nonrefundable, but we will cancel Your Plan and will not request any direct debit payments. You will be liable to pay to Your Vet the value of any Treatments received. If you wish to cancel Your Plan after 14 days, you will be liable for the outstanding amounts due until the end of the year.

Conditions

15. You MUST be over 18 years of age.
16. Your Plan may not be transferred either from Your Pet to another pet, or from you to a third party.
17. THIS IS NOT AN INSURANCE POLICY.
18. These Terms are subject to English law.
19. No other discount may be used at the time of application to reduce the price of Your Plan.
20. Your Plan is not available to you if you have an outstanding Balance with Your Vet. All new Pet Club Plans are subject to our acceptance of your Application Form and we reserve the right to refuse to enter into Terms with you.

Your Responsibilities

21. The weight of Your Pet entered on your Membership Application Form will be the weight used to determine the fee category Your Pet falls into, subject to any changes in accordance with clause 11.
22. You are responsible for ensuring Your Pet attends Your Vet regularly and that you comply with the advice and treatment Your Vet prescribes for Your Pet.
23. If your personal details change, you should notify Your Vet immediately.
24. If Your Pet is lost or deceased, you should notify Your Vet who will contact us to cancel Your Plan.

Disputes

25. If you have any problems with the administration of Your Plan or if you have any questions about these Terms, please contact us by telephone: 0844 800 8548; or email: This email address is being protected from spambots. You need JavaScript enabled to view it..
26. If you are unhappy with the Treatment or any aspect of Your Pet’s veterinary care, you should contact Your Vet.

Use of your Personal Information

27. Personal information which you give us may be used by Avonvale Veterinary Centres to process your orders, let you know about promotions and new products and for statistical analysis. Please let us know if you do not wish for us to use your information in this way.


 
How to Register - You will need your bank account details to set up a monthly direct debit.

Pay your first month’s fee and complete a simple direct debit application form to authorise a further 11 monthly payments of the same amount each month. Your first direct debit payment will be requested 14 days after joining and monthly thereafter. If you cancel your policy at any time other than at your plan anniversary you will be required to pay Avonvale the outstanding amount for the products and services you have received. In the unfortunate event that your pet passes away or goes missing please inform us immediately.
 
Avonvale Gold Club is not a pet insurance policy. It spreads the cost of routine preventive pet care at the recommended annual doses, which is not covered in standard pet insurance policies, although all consultations are included, it does not cover the costs of all veterinary care so we recommend taking out separate pet insurance for this.